SIAM success is won — or lost — long before go-live.
Procurement decisions, contract structures, sourcing models, and supplier behaviours all shape whether a SIAM ecosystem delivers integrated outcomes or fragmented tower performance.
In this 60-minute virtual session, experts from Scopism and Horizon Seven will explore how organisations can connect the dots between getting the deal right and getting the delivery right.
The discussion will focus on what SIAM needs from a sourcing model: clear end-to-end outcomes, an empowered service integrator acting as the customer’s agent, and commercial terms that encourage collaboration rather than siloed delivery.
Using practical examples, the session will highlight common procurement pitfalls in multi-provider environments, including misaligned SLAs, rigid contracts, weak governance rights, and unclear responsibilities. Attendees will leave with practical steps for building the foundations of integrated, outcome-focused SIAM delivery.
This session is designed for both MSPs and customer/procurement teams looking to strengthen SIAM readiness from the procurement stage through to operational performance.
