The SIAM Advantage

Benchmark. Improve. Succeed.

Unlock the competitive advantage of a high-performing SIAM model. Join Scopism and ITSM People for the exclusive launch of the new Scopism SIAM Maturity Assessment — a practical framework designed to assist IT leaders in benchmarking their current capabilities, pinpointing critical areas for improvement, and accelerating success in complex, multi-sourced environments.

This interactive session will introduce the assessment tool, explain its application across various organisational contexts, and demonstrate how the insights gained can directly translate into tangible results. Whether you’re starting with SIAM or seeking to refine an established model, this is your chance to learn from the experts behind the framework — and be amongst the first organisations to trial the assessment.

Why attend?

Exclusive First Look – Be among the first to benefit from the brand-new Scopism SIAM Maturity Assessment
Benchmark With Confidence – Learn how to measure your SIAM maturity against a framework built by the global authority
Turn Insights Into Action – Discover how the assessment pinpoints improvement opportunities and helps you build a clear roadmap for SIAM success.
Expert Guidance – Hear directly from Scopism’s SIAM thought leaders and ITSM People on how to maximize the value of your assessment results.

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Claire Agutter is interested in anything that helps IT work better. With more than two decades of experience as a service management consultant, trainer, speaker and author, she is the founder of Scopism, which focuses on publications, events and consultancy linked to Service Integration and Management (SIAM). She recruited and led the team of volunteers that created the SIAM Foundation and Professional Bodies of Knowledge and created the online SIAM community. Every year since 2018, she has been nominated by Computer Weekly as one of the most influential women in UK tech and in 2024 was one of the HDI Top 25 Thought Leaders, as well as being shortlisted for Computing’s Women in Tech Excellence Founder/Entrepreneur award.

CEO & Founder

Claire Agutter

Scopism

Tim Mills has worked in various Service Management roles for almost 30 years and across many different industries, managing and transforming IT Services across both insourced and outsourced support environments. He founded a boutique Service Management Consultancy, The ITSM People in 2014, with the aim of providing world class tool and framework agnostic ITSM related advisory services. The business has developed and grown over the past 11 years, resulting in a tight-knit team of highly experienced and equally passionate Service Management consultants, supporting big brand clients across the private and public sector in all manner of Service Management work, specialising in benchmarking assessments and transformational improvement activities.

Founder & CEO

Tim Mills

The ITSM People

David is Director of Consulting at ITSM People and Founder of Sol Seven Studio. A committed SIAM Community Champion and ITIL 4 Master, he has over 30 years’ experience helping organisations co-create value across complex, multi-vendor environments. David is also a member of the ISO, BCS, and BSI Service Management Committees and the author of Allyship Actually, An Education in Service Management, and Co-Creating Value in Organisations.